Press Releases
‘Digong 8888’ cites DOLE as responsive agency

For its prompt action on citizen’s complaints on public service, the Department of Labor and Employment (DOLE), along with its attached agencies, has been awarded by the People’s Television Network’s (PTV) Digong 8888 Hotline program as among the top five most responsive government agencies.

DOLE, the Overseas Workers Welfare Administration (OWWA), and the Employees’ Compensation Commission (ECC) received plaques of appreciation as second, third, and fifth most responsive agencies, respectively, along with DSWD (first), and DOH (4th) from program’s anchor, Presidential Legal Counsel Salvador Panelo, together with Assistant Secretary Kris Roman and Trixie Jaafar.

“Digong 8888 Hotline” addresses the public’s concerns received through President Rodrigo Duterte’s Citizens’ Complaint Hotline 8888.

Labor Secretary Silvestre Bello III issued Administrative Order No. 238, Series of 2017 which created DOLE 8888 Citizens’ Complaint Action Team to ensure prompt action on complaints and requests for assistance, to help identify areas for improvement and intervention, and ultimately, to help improve the Department’s services and programs.

By the end of 2019, DOLE has closed 1,331 of the 1,345 complaints and requests for assistance received at the 8888 portal. This translates to a compliance rate of 98.95 percent.

Among the top concerns received by the DOLE were about labor standards, employment assistance, systems, and procedures, and personal matters.

Since its inception, several DOLE offices have been receiving commendable feedback for its timely response to queries and complaints, specifically in regional offices where the crux of operations take place every day.

For instance, in 2018, then DOLE-National Capital Region Director Henry John Jalbuena and Director Andrea Cabansag, head of Makati and Pasay Field Office received commendation letters for the speedy resolution of the case filed by Edward Brendon Ranjo against his former employer, Club Ultima Company and Crown Regency Hotel for alleged slow processing of back wages.

The DOLE Makati and Pasay Field Office, upon receipt of the complaint in November 2017, immediately acted on Ranjo’s concern until the final resolution of the case.

Another client, John Linden Sia expressed his gratitude for the ‘timely, courteous, and efficient services” extended to him and his family’ for the speedy repatriation of his father, Lindon Sia, an overseas Filipino worker (OFW) from the Kingdom of Saudi Arabia (KSA).

Sia commended the prompt assistance extended by then Assistant Secretary Joji Aragon, DOLE 8888 focal official and her staff Meneleo Rosales, Overseas Workers Welfare Administrator Hans Leo Cacdac, and Philippine Overseas Employment Administrator Bernard Olalia.

END/Gerry Rubio, DOLE-IPS 

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2020-08-10
Dir.Exequiel Guzman
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